terms conditions privacy policy

Holistic Natural Health Experts

Membership Terms and Conditions, and Privacy and Data Use Policy
(September 2021)

 

Our clients are like family to us. We aim to treat everyone with kindness and to share our decades of expertise to help people experience ever greater health and wellness.

We have designed the following terms and conditions and policies to be fully compliant with all relevant local and international laws and customs, and to fully disclose everything possible about what we are offering and our responsibilities to you. We hope to keep the following passages concise while also covering the range of factors relevant for health educators operating sophisticated tools such as the ones we have created to support you.

Thank you for joining us at Holistic Natural Health Experts, it is our honor to support your journey to optimal health.

-The Holistic Natural Health Experts,
Pascal, Marina, and Philippe-Abraham Barone

The information provided by HolisticNaturalHealthExperts (“we,” “us”, or “our”) on https://holisticnaturalhealthexperts.com/ (the “Site”) is for general informational purposes only.

All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site.

Membership Terms and Conditions

Use of the membership platform and its features and personal consultations indicates the user has read and accepted the terms and conditions of use.

Membership begins the day you register online, and entitles the user to all the features of the Site appropriate to the tier purchased at the time of enrollment. Membership is non-transferable and personal only to you. One month is counted as 31 days. Families living in the same household can share a membership.

All costs are clearly stated on the membership page, and there are no hidden costs. Members are responsible for any internet or phone fees related to connecting to the platform, as well as for any optional 3rd party diagnostic tests that may be suggested. Membership levels can be easily adjusted on the membership dashboard, and members switching between plans receive a prorated credit. If you cancel during a subscription period, you will still have access until the term ends.

If you ever have a question or issue with a charge, please contact us at health@holisticnaturalhealthexperts.com.

Personal health consultations are scheduled in advance on a first come basis through the online scheduling system, and are subject to expert availability.

If you are unable to make it to your scheduled appointment, please give 48 hours notice to receive a full refund. Appointments missed without 48 hours notification do not qualify for a full refund minus a $10 payment processor fee.

Holistic Natural Health Experts does not submit claims to insurance policies on behalf of members, however we can provide you with guidance in case your policy covers our services.

Holistic Natural Health Experts is a provider of educational health and lifestyle related information, and does not replace in person needs for primary care or emergency services or substitute for professional medical advice. Medicine is not an exact science, and information is not a substitute for medical care by a doctor providing a differential diagnosis through clinical examinations, medical tests, and prescribing treatment. We offer you our best well-researched expertise however this site does not provide medical advice, so if ever in doubt or before taking action on information found on the Site, we advise you to get a second opinion from the appropriate professionals.

The testimonials across the Site reflect the real-life experiences and opinions of past clients, however your individual results may vary and we don’t claim that all users will have the same experience. All testimonials are from clients who did not receive any compensation or special consideration for their review, and reflect their personal views and experience.

Calls, emails, and live chats through the website are checked regularly and responded to as quickly as possible. If you need emergency attention, please contact your local emergency health service provider.

Under no circumstance shall we have any liability to you for any loss or damage of any kind incurred as a result of the use of the Site or reliance on any information provided on the Site. Your use of the Site and your reliance on any information on the Site is solely at your own risk.

Privacy Policy and How Data is Used to Provide Membership Services

We care about your privacy and the confidentiality of your information, and take our responsibility to protect them seriously.

We are the Holistic Natural Health Experts, online at https://holisticnaturalhealthexperts.com.

You can reach us by any of the following methods:

Email: Health@holisticnaturalhealthexperts.com

Phone: +1 (800) 363-8078

Through our live chat on https://www.holisticnaturalhealthexperts.com

Office or Mail: Chemin de la Vi-Longe 23, 1213 Onex, Switzerland

Responsible for questions or concerns: Philippe-Abraham Barone, available through the above listed methods

If you use the personal health consultations, in preparation of your first consultation, you will need to fill out a new health intake questionnaire, and digitally confirm your acceptance of the terms of service.

Any information shared with Holistic Natural Health Experts during the questionnaire and during consultations is completely confidential, and will never be shared with anyone outside of our team unless you specifically tell us to in order to support your care.

If you have an account on this site you may request that we provide or erase any personal data we hold about you, excluding any data we are obliged to keep for administrative, legal, or security purposes.

To make sure that how we use your data is as clear as possible, first we’ll explain some definitions about how websites work in general, including what are cookies, and how your computer communicates consistently with the membership site.

Cookies are text files placed on a computer by almost all websites to collect connection and visitor activity information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

Our website uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website so we can improve your experience
  • Remembering your preferences for how you want your membership to look and function

We use these first-party and third-party cookies so that we recognize you on our website and remember your previously selected preferences. These could include your preferred language and from which region you are connecting, and information about your visit to our website, like the content you viewed, the links you followed and information about your browser, device, and your IP address. For example, we may use information about what topics you visited on our site to let you know about future relevant e-books or courses, or we might consider which parts of our site get visited the most so we can expand the content there for the most users.

We do this solely to provide you with requested services and never share this information with anyone. We only keep your data as long as useful for providing you with information about the membership program and your related health services. You can set your browser not to accept cookies, however some features on our website might not work correctly as a result. This is also why accepting our appropriate use of your data is required for accessing the Site content and features.

All user data is protected by advanced encryption and password protection, and is not shared to anyone without your explicit consent. These data are used solely to provide customized educational health services directly to the person requesting them, helping us to provide you with the best experience of the site and services.

Through email we will occasionally contact you with discounts on services, announcements of free or included services that may interest you, and to let you know about important updates to the membership services. You may request to not receive these communications for any reason, at any time.

If you have any special requests or concerns about how your information is used, please let us know at health@holisticnaturalhealthexperts.com.

Thank you for reading everything here, and we look forward to supporting your journey to optimal health!

-The Holistic Natural Health Experts,
Pascal, Marina, and Philippe-Abraham Barone

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