Connect with your experts
We are here to offer solutions to all your health questions, presented in a range of ways to best meet your individual needs. For membership related questions you can review the frequently asked questions below, and please contact us if we can clarify anything for you.
Frequently Asked Questions
Please read our FAQs, and if you still need assistance, please contact us anytime!
Yes. We will prorate the portion unused towards the next tier plan.
The username used at sign up cannot be changed. Though don’t worry, you only use usernames for logging in to your account, but you also can log in using your email.
Selecting your preferred language before you enroll will help ensure all your future communications are in your chosen language.
If you need to change the language. please let us know and we will fix it for you.
|Every Sunday at 4:00pm (CH) UTC +02:00. |
Visit the webinars page in your dashboard for more details.
|You must be logged into your Integrated or Optimal plan, go to the webinars tab on the main menu or in your dashboard, there you will see the next live event and instructions on how to join.|
|This is how you can register to the webinar and join in on the discussion (The confirmation email will come from Crowdcast our webinar service).|
|Live sessions are for Optimal and Integrated plan members only. You can schedule an appointment within your personal dashboard page.|
|We accept credit card payments. If you need payment assistance please email us.|
|Yes, you may cancel anytime and your subscription will stay active until the end of your payment term.|
|Webinars are included with the Integrated and Optimal plans. You will just be required to share your email to Crowdcast (our webinar service), which is free for all attendees.|
|If you have an Optimal or Integrated plan, there will be a link to set up an appointment in your dashboard.|
The session includes 2 parts for a total of $200:
– 60 minutes of consultation by videoconference
– 30-60 minutes to establish your treatment plan and personalized advice that will be sent to you by email following the consultation
(Optimal members receive a 35% discount on sessions)
|Within your Optimal plan, a coupon code is located within your appointment booking tool, before payment.|